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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

ABT Sportsline coming to US, premiering AS6 at SEMA

ABT Sportsline, known as ABT Tuning from its founding in 1967 until 1991, is a German aftermarket parts and tuning company that has focused on enhancing Volkswagens and Audis since the VW GTI bowed in 1978 (in Europe, at least) and races competitively in DTM (Germany's touring car racing series). The company has kept its roots in Europe for all of these years, but will debut the AS6, based on the Audi A6, at the Specialty Equipment Market Association (SEMA) in a couple weeks before opening up shop in Los Angeles in early 2014.
ABT focused on making the AS6 a balanced package by increasing engine output, tuning the suspension, giving it understated style and improving the brakes. Details are light, but the AS6's 3.0-liter diesel V6 makes 286 horsepower, a 41-hp increase over stock. Not paying attention yet? Torque jumps from 369 pound-feet to 500 lb-ft, endowing the Audi with a lot of much-appreciated low-rpm grunt. The springs are swapped out for a set of ABT units, and the body kit adds front and rear spoilers, side and rear skirts and carbon-fiber mirror covers. ABT's ER-C 20-inch wheels fit over new brakes.
We'll have more details on the car at SEMA, so stay tuned. But in the meantime, head on below to read the press release.

Audi R18 suffers huge crash during Le Mans practice, driver conscious and alert

Loic Duval, driver of the #1 Audi R18 E-tron Quattro, suffered a massive crash today during free practice for the 24 Hours of Le Mans. Duval's car reportedly went off track backwards at high speed near the Porsche Curves and flew into the retaining fence. There is no video of the actual crash at the moment, but a video of the aftermath (viewable below) shows significant damage to the Audi and to the fence. The wall nearby the car appears unaffected.
Thankfully, it occurred quite close to a marshal's stand, and they were present almost immediately after the incident. Both the official press release from the 24 Hours of Le Mans and a tweet from Audi Sport (below) indicated that Duval was conscious after the crash, and he was taken by ambulance to the medical center and then to the hospital. The press release says: "His condition is encouraging." However, any injuries he might have sustained are unknown at this time. After the crash, the course was red flagged, and practice resumed about 50 minutes later.
Duval is alert. He will be transported from the Medical Center to the hospital for further examinations #R18 #LM24 @FIAWEC @24hoursoflemans