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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Opel Insignia OPC Sports Tourer shows its fresh face ahead of Frankfurt debut

Drive down the Autobahn and there's any number of vehicles likely to pass you, and most of them are produced locally. But if you're wondering how that Opel left you in its dust, look closely (and quickly) enough and you might make out the letters OPC on the back.
They stand for Opel Performance Center (the German counterpart to Vauxhall's VXR line) and they adorn performance versions of the Corsa, Astra and Insignia. The latter is undergoing a bit of a refresh and is expected to debut at the Frankfurt Motor Show in a couple of weeks, but you don't have to wait that long as our intrepid spy photographers have caught it in the flesh outside an Opel facility in Germany.
Spied here completely undisguised in Sports Tourer (read: wagon) form, the Insignia has had a few nips and tucks performed, but we'll be more intrigued to see what it's got under the hood. The current model packs a 2.8-liter twin-turbo V6 driving 325 horsepower to all four wheels, but rumors suggest that the OPC (yeah you know me!) could have as much as 400 hp up its sleeve. That would make this one heck of a sleeper - especially in wagon form - and only make us pine for a more potent version of its twin Buick Regal to roam our highways, too.

1969 Chevrolet Chevelle vs 1987 Buick GNX in Generation Gap showdown

Generation Gap generally tries to adhere to a theme for each episode, and for the final video from the Lingenfelter collection, the series might have its best idea yet - limited-production muscle cars from General Motors.
On one side you get a 1969 Chevrolet Chevelle COPO, and it's an absolute sleeper. Other than the SS wheels, this classic coupe looks practically bone stock, at least until the engine fires up. Under the hood is a 427-cubic-inch (7.0-liter) V8 making a claimed 425 horsepower and 460 pound-feet of torque. This was the sole year for the COPO package on the Chevelle, and Chevy only made about 323 of them.
The Chevelle's challenger is almost as rare and arguably just as cool. The 1987 Buick Grand National GNX looks just as mean today as when new. It eschews a traditional muscular V8 in favor of a 3.8-liter turbo V6 making a claimed 276 hp and 360 lb-ft, although that number is supposedly a bit underrated. Also, just 547 examples of the GNX version were ever built making it quite a collector's item too.