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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Cadillac upgrades ATS sedan to match new coupe

The big news when it comes to the Cadillac ATS for 2015 is surely the addition of the new coupe model, but that doesn't mean that Cadillac has forgotten about the sedan as well. In fact GM's luxury brand has rolled out a few choice enhancements for the four-door to bring it more in line with the new coupe.
Among those changes that we spotted a couple of weeks ago is a new front fascia that incorporates the brand's new wreath-less emblem, and a sleeker front bumper. The interior has been upgraded as well with new trim options as well as some new tech including Siri Eyes Free functionality, dictated text messaging and optional inductive smartphone charging.
Though the ATS Coupe does away with the base engine, sedan buyers can still opt for the 2.0-liter four with 202 horsepower and 191 pound-feet of torque. The 3.6-liter V6 carries over unchanged at 321 hp and 275 lb-ft, but the 2.0-liter turbo four gets the upgraded torque rating of 295 lb-ft (the highest in the range) to go with its 272 hp. Some new color choices are also among the upgrades you can read more about in the press release below.

Cadillac, Buick and Chevy decisions impacted by worries abroad

European Concerns Drive GM, But Beware Of The French Connection
GM's bid to rationalize Europe will impact the products that will be offered domestically.
It seems that Europe is defining the future of General Motors more so than its home North American market. Having axed Saturn, Pontiac and Hummer, GM has done a fairly good job of repositioning its remaining four divisions, Cadillac, Chevrolet, Buick and GMC. Cadillac carries the luxury banner. Chevrolet is aimed at the masses with cars and trucks along with a nod to performance thanks to Camaro and Corvette. Buick bridges the premium gap between Chevy and Cadillac, while GMC offers a hardcore work/upscale proposition.