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Satisfaction with dealer service rises, Lexus and GMC are tops

During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition - things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first invested those funds back into the business, improving their dealership facilities and service centers.
It looks like those investments are paying off, as J.D. Power and Associates' latest Customer Service Index Study shows that overall consumer satisfaction with dealer service has increased to 797 (on a 1,000-point scale), up from 787 in 2012 and 29 points higher than the score in 2011. The study also finds that people are more satisfied with the service they get at dealerships compared to independent service providers, despite the much higher average out-of-pocket cost per visit ($118 vs. $44).
Note, however, that this study only looks at how people are treated by a dealer's service department during the first three years of ownership (the survey is based on responses from 91,000 owners and lessees of 2008 to 2012 model year vehicles), so we're talking about the experience had when bringing a car in for repair or maintenance work, most likely under warranty. In fact, maintenance work is increasing in share and accounted for 77 percent of service visits (up from 72 percent in 2012 and 63 percent in 2011). This helps explain why customer satisfaction has also risen, since a properly maintained car is one that's less likely to require a dealer visit for an unexpected repair.

These are the top luxury cars bought by people entering the segment for the first time

Let's say you just got a big promotion at work or the kids are moving out of the house, and you finally have some extra money. You decide to blow it all at once and treat yourself by upgrading your ride. Naturally, you look to a luxury automaker. What do you choose?
Models like the Audi A3 and Mercedes-Benz CLA-Class may be tailor-made to introduce buyers to the premium segment, but a new study finds that they don't garner the highest rates of non-luxury customer conquests. It turns out that a Volvo leads among folks moving up to a premium brand, and it isn't even one that's made anymore, at that.
A recent study by Polk and IHS Automotive looked at what models had the highest rates of buyers upgrading from a non-luxury segment. The information comes from its new vehicle registration data through April 2014. All ten top models boasted conquest rates of over 50 percent, but the Volvo C70 led the field with 68.01 percent of its customers coming from non-premium brands.

Gazoo heads to the N"urburgring with Lexus LFA Code X

You'd be forgiven for thinking just because the Lexus LFA has ended its production run (it's been over a year now) that Toyota would have ceased its development. You'd be forgiven, but Gazoo Racing is here to tell you you'd still be wrong.
One of Toyota's many works racing teams, Gazoo is returning to the 24-hour endurance race at the Nürburgring this year with a trio of entries. One is based on the Toyota GT86 (which we know as the Scion FR-S), and one is essentially the same LFA that it's entered in years past. But the third vehicle is dubbed Code X.
It's also based on the LFA, but its 4.8-liter V10 engine has been bored out to 5.3 liters, raising its output to untold levels. It's got a full carbon-fiber chassis and a range of other enhancements that Gazoo isn't telling us about just yet, but they should turn the LFA Code X from a road-going supercar beyond a racecar and into a rolling research lab. Considering that Gazoo has been racing at the 'Ring since 2007 and fielding versions of the LFA there since 2008, it'll be interesting to see how the Code X version fares.