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J.D. Power: Mini, Lexus again offer most satisfying sales experience

JD Power has released its annual Sales Satisfaction Index Study, and once again Mini and Lexus have taken top honors. Overall, buyers are more satisfied with the auto-buying sales experience than they were last year, with those surveyed reporting an average score of 664 points on a 1,000-point scale. That's up from 648 in 2011. Dealer satisfaction also increased by five points over last year as well.
All told, Lexus brought home an index score of 737, which was high enough to put it atop the luxury brands for the second year in a row. JD Power says Infiniti came in second in that category with a score of 728 and Cadillac rounded out the podium with it's rating of 725. Speaking of Infiniti, that brand saw the single largest jump in sales satisfaction of any brand on the survey, popping up 52 index points over 2011.
Among mass-market brands, Mini ranked highest with a score of 712, followed closely by Buick with 706 and GMC farther down the line with 683. You can check out the full press release below for more information.

Mini ditches four-seat Countryman

Mini is walking away from the rear bucket seats in its Countryman crossover. MotoringFile.com reports that starting in 2013, the CUV will no longer offer just two seats in the second row. Originally, Mini was forced to offer the buckets due to National Highway Traffic Safety Administration rules governing the the minimum vehicle width for the allowance of three-wide seating. That rule was recently changed, which allowed Mini to offer the bench seat. Not surprisingly, few buyers have opted for the awkward bucket-and-rail configuration since. Moving forward, all Countryman models will also come with the vehicle's flat-load rear floor as well.
During our time with our long-term Countryman, we found the middle rail between the two buckets to be a bit gimmicky, especially given the fact that the cup holders were only large enough to accommodate a 12-ounce can.

Mini fesses up to Countryman clutch issue, plans fix

Aside from the general lack of snow in the Midwest earlier this year that hampered our ability to properly play with our Blizzak-equipped Mini Contryman long-term test vehicle, the biggest problem we had with this crossover during the year we spent with it was the transmission. On four different monthly updates (September, October, November and June), all in the hands of different Autoblog editors, the Countryman's clutch was called out for being too finicky, leading to many stall outs. Apparently, we weren't alone in our assessment of the Countryman's clutch woes.
According to MotoringFile, Mini has updated the Countryman with a different clutch material and improved software. This much-needed change is being implemented starting this month, but Mini hasn't said what it is doing about existing 2011 and 2012 Countryman models that are afflicted with this problem.
Head over to MotoringFile to see the full official statement from Mini USA on this issue.