Ford-Towne Ford / Half Moon Bay, California

Rating: ★

110 years in Business

Auto Repair & Service, Used Car Dealers, Automobile Parts & Supplies

Address: 1601 El Camino Real, Half-Moon-Bay

Postal code: 94063

Phone: (650) 366-5744

Moving Made Easier

At Kelly Wheel Repair we pride ourselves on providing superior results, standing by each and every wheel we repair. Beginning in San Diego County over 10 years ago when the industry was in its infancy, we learned a valuable lesson: let your work speak for itself. In an industry filled with cutthroat competitors, it?ˆ™s your work and the service you provide that will set you apart. We don?ˆ™t take shortcuts and we honor our customers with our commitment to quality work.? That?ˆ™s why we offer a 100% satisfaction guarantee ?ˆ“ if you?ˆ™re not happy with the results, tell us. We?ˆ™ll make it right! It?ˆ™s our mission to always have a satisfied customer.

Categories:

Auto Transmission, Used Car Dealers, Auto Oil & Lube, Automobile Parts & Supplies, Auto Repair & Service, Automobile Accessories

Payment:

cash, check, debit, master card, visa, amex, discover

Open hours:

Mon - Fri, 9am - 7pm; Sat, 10am - 5pm; Sun, closed

Brands:

Ford, Lincoln, Mercury

Extra phones:

(650) 249-4545

Languages:

English

Reviews:

Bait and switch. Got quoted on a 2013 Fiesta with a $3,000 rebate. It was much lower than my local dealership, so I double checked and was assured it was the correct price. I called and specifically talked to the agent quoting, telling her than it was a fairly substantial drive for me and I wanted to be double sure. Again, I was told it was absolutely the correct price and to just talk to Wilson when I got there.... view more Well, when I got there Wilson was always busy, so I got a salesman. After a quick test drive, despite having told him the price I was expecting within the first 5mins, I was told it was a mistake and that the best they could do was adding multiple maintenance agreements onto the price as well as financing the car through them being required. The two maintenance agreements that had to be added were exactly the cost of the $3,000 that rebate I was told I should receive. Despite the fact that I had a detailed email on the car price, and a detailed "out the door" price, neither of those were honored and I received nothing other than, "The price was a mistake."

sctaylor / 5/28/2013

Terrible Customer Service

Purchased new Ford Focus 4 months ago at Towne Ford in Redwood City CA. After 4000 miles, back tire had blow out on side wall after a small scrape against a curb. Towne Ford was not willing to take care of this issue and instructed us to take tire to Continental to deal with them on warranty. Our customer service experience was very poor. The tire should not be so fragile that a small bump against a curb causes a... view more blow out. I have recently came back to Ford after having Japanese cars for years due to good press. This type of customer service experience was not what I expected and I am very disappointed.

Colinmcg / 9/22/2011