Desert Automotive Muffler / Twin Peaks, California

Rating: ★★★

Auto Repair & Service, Automobile Parts & Supplies, Trailer Hitches

Address: 16281 Yucca St, Twin-Peaks

Postal code: 92345

Phone: (760) 244-7183

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Reviews:

Kevyn, I too was very pleased ...

Kevyn, I too was very pleased with their initial customer service. I asked a lot of questions and they took the time to answer. I wanted a complete Magnaflow exhaust including a cat and they explain that much was unnecessary and a waste of money. A muffler only would do the job. They seemed knowledgeable and trustworthy so I had them install the muffler on my `03 Dodge Ram. When I got home, I check their work and not... view moreice the muffler looked cheap and had no markings. And there, was the beginning of my headache with these people. I returned to ask if maybe they made a mistake. First I spoke with Mark, who now had no clue what I was talking about. He called Brian(the owner) to talk to me. Brian tried to convince me the muffler they installed was Magnaflow. (BTW, Before I returned, I called Magnaflow directly, they explained ALL their mufflers come with a warranty card, no card? Not a Magnaflow) I asked him to show me the Warranty card and both Brian told me there is no such thing and continued to try and convince me I had the right muffler(mind you, he never went out to check my truck). When I wouldn`t let up demanding the warranty card, he finally smiled and agreed to swap it "if it makes you feel better", his exact words. Customer service HAD been great so I gave them the benefit of the doubt and he(I place most of the blame on Brian being the owner) purpously tried to rip me off. Mark went as far as to raise his voice and say "I don`t care what Magnaflow told you, there is no warranty card!". I refused to let them touch my truck again. Even though I caught them in their lies, they were rude, refused to admit any wrong doing or to refund my money(I even offered to return the junk they put in my truck first). I had to get the Bureau of Automotive Repair involved just to get a partial refund and the correct muffler. Even then, Brian compromised to avoid going to court. IF YOU OR ANYONE YOU KNOW PAID FOR A BRAND NAME MUFFLER AT THIS SHOP, have it inspected by another shop(specially if they did not give you a warranty card with a Magnaflow or Flowmaster exhaust. Don`t let them fool you and MAKE SURE YOU GOT WHAT YOU PAID FOR. The two shops I took my truck to verify the work refused to even charge me for the inspection and even if it`s been too long and you don`t have a receipt, take the time to report them so they don`t keep doing this.

Consumer1775 / 10/7/2012

Okay folks, not the sharpest t...

Okay folks, not the sharpest tool in the shed. I went to these guys after basically being cheated out of every dime on the worst product out there. For a know-nothing I quickly educated myself and walked into this shop. They were a no bull-s$#T outfit, and pretty much told me what they could and couldn`t do. Their knowledge of warranty vs. performance issues were solid and my conversations were less like shark vs. pr... view moreey and more like a family, we`re here for you, kind of atmosphere. The main guy on duty, Mark , spent 40 minutes with me, looking over my truck, explaining how a tow package would work and recommending a performance package that just made sense. I will be back there next week for the tow package, then for the performance package and ultimately for my maintenance. I witnessed several dealings with customers who knew their S#$T and it doesn`t take much to see these guys are the go to guys. looking forward to a mechanic I can trust.

Crazykevyn / 12/2/2011