Pep Boys Auto Parts & Service / Westchester, Illinois

Rating: ★

12 years in Business

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers

Address: 2600 W North Ave, Westchester

Postal code: 60160

Phone: (708) 450-0140

Pep Boys Does Everything For Less

Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.

Categories:

Automobile Parts & Supplies, Automobile Accessories, Tire Dealers, Automobile Inspection Stations & Services, Automobile Diagnostic Service

Payment:

amex, discover, master card, visa, cash, check, diners club, travelers checks

Services/Product offered:

Brake Service
Brakes
Cars
Chassis
Clutches
Engine Service
Engines
Exhaust
Exhaust Service
Exhausts
Front End & Steering
Radiators
SUVs
Shocks
Steering
Struts
Suspension
Suv
Tires
Transmission Service
Transmissions
Trucks
Wheels

Open hours:

Mon - Fri 8:00 am - 9:00 pmSat 8:00 am - 8:00 pmSun 9:00 am - 6:00 pm

Brands:

BF Goodrich, Bosch, Bridgestone, Carlisle, Castrol, Continental, Cooper, Cooper Tires, Falken, Firestone, Hankook, Michelin, Monroe, Pennzoil, Pirelli, Uniroyal, Valvoline

Reviews:

If I can give this place a "0"...

If I can give this place a "0" I would! I dropped my car of for an AC flush and recharge. When I received the car no cold air came out and my AC lights were off. So I brought it back upset saying that the lights were out and NO COLD AIR was coming out. So they tell me I have to run an electrical diagnostic test. Begrudgingly I leave my car there for this test that took ALL DAY to do. It was my d... view moreay off, this was an unexpected expense and nuisance. On top of all that I had to run tons of errands. So at the end of the day I go to pick up my car. They say that I need a new"blah blah blah." I explain that I`m going to call my dealer and see if my car is still under warranty because if I can get it done for free then that`s the route I`m taking. They understood. he manager says that he`s going to put my car back together and I can be on my way. "Great, because I have an appointment to get to at 5:30." SO I go to my appointment with my windows down think my AC doesn`t work. On the way back home from my appointment I decided to play with the buttons. WOAH! Everything is back to normal! That`s highly suspect. I DO NOT want to pay for that electrical diagnostic test that was unnecessary. So I call them. Rick on the phone tells me to come and talk to his manager tomorrow because he`s gone for the day. I went in today (being tomorrow) and just spent TOO MUCH of my valuable time arguing with the manager who is basically calling me a liar! It`s my word against his, but seriously? what benefit did I get by: 1. Not having a car all day 2. Inconveniencing my family who had to tote my daughter and I around 3. Having to go to Pep Boys and deal with the unbending, non-customer service oriented manager. 4. Getting frustrated and repeated myself over and over again. 6. Oh, and wasting my $50 on an unnecessary test. AND AT THE END, the manager had the nerve to say "I`m sorry." Really? I replied back " No, you`re not!" I`m sure he was glad to get rid of me for the day but I still want my $48.92. Seems like a small price to pay for customer satisfaction on Pep Boys end yet the manager doesn`t see that. Instead I`ll give a negative review on Yelp, dispute the charges on my Credit card and if it isn`t resolved I`ll have to write a letter to the Better Business Bureau (BBB). Which, btw, I looked up to see their listing and rating and through a basic search they are NOT listed. Other Pep Boys are, but not this Melrose Park location.

judith.barrientos / 8/2/2012