Cincy Car Audio / Colerain Township, Ohio

Rating: ★★★★

Automobile Parts & Supplies, Automobile Radios & Stereo Systems, Automobile Customizing

Address: 8060 Reading Rd, Colerain-Township

Postal code: 45237

Phone: (866) 595-6470

"Relax, We`ll Take It From Here!"

"Our mission is to deliver a Superior Standard of Customer Satisfaction by offering the highest Quality Workmanship without the compromise of Integrity or Ethics!" -Owner, Ed Collins

Reviews:

customer service disapointing

Deeply disappointed in the customer service here. They made errors in installing and testing my remote starter. Had to come back to have it fixed and told them I wanted them to make it right due to the pain of having to come back and was promised by two employees over the phone beforehand that they would do everything to make it right. My interpretation: some funds would be returned to show they care about their cust... view moreomers and their time. Instead I was told after they fixed their error was ""We aren`t giving you any money back - we don`t refund labor!"" and worse yet after I questioned their previous promises- I was barked at loudly all the way to my car about how I should just be happy that they fixed it and didn`t make me pay for the labor involved in the fix (even though I paid for the lifetime warranty to cover extra costs). Ridiculous way to interact with your customers - coming at me in a very confrontational manner. Just keep your promises. I won`t be returning nor will I recommend any of my friends take their business here.

briterian / 1/6/2012

great place for CUSTOMER SERVICES

My brother and I received such great service at Cincy Car Audio. Bob and his crew tried very hard to make us happy with their products and their services. My brother doesn`t speak English very well and I have to interpret for him. Here I was, didn`t know anything about how speaker systems work, Bod tried to explain me from the basis using a very plain terminology. He even drew a picture to aid with my understanding. ... view moreHe is very smart. On top of a great customer service, they also provided us a great experience of the products that they installed for us. My brother is very happy with his speakers. At first, his car developed a very strange sound after every speaker had been installed. Instead of trying to find what to blame, Cincy Car Audio team tried hard to find a solution. They told us the problems and what they would do to fix the problems. That is what I wanted, finding a solution to a problem. we are human. Human is not perfect. I don`t expect the team to be perfect after I paid them to do their jobs. However, they are expected to find a solution when it arises. and they did. Thanks.

giau / 3/11/2010

great place for AUTOMATIC START

i received such great, prompt service at Cincy Car Audio. AND Rick did a great job at showing me my automatic start options. he took the time to go through advantages and disadvantages for each product, and was patient as i made my decision. PLUS, the team is so attentive and they truly stand by their product. whenever i had questions, they were answered clearly; two years later when i had a problem, they took effici... view moreent care of it! THANK YOU, Cincy Car Audio!

NMouse / 2/6/2010

Great Customer Service!!!

I was down at Cincy Car Audio. I ask the guy at the counter a few questions and he showed me one of the installs. This thing was HOT! has a PS3, 2 12"" Subs and beleive it or not a 46"" High Def. TV! I was impressed with the setup, and decided to purchase my new system from Cincy Car Audio and it POUNDS!

distinctive / 8/12/2008