Bennett Motor Werks / Murphy, Texas

Rating: ★★★

7 years in Business

Auto Repair & Service, New Car Dealers

Address: 13595 Floyd Cir Suite 400, Murphy

Postal code: 75243

Phone: (972) 437-4216

3 Shops, 1 Stop; Maintenance, Repairs and Tires since 1926.

Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.

Categories:

Auto Repair & Service, New Car Dealers

Payment:

master card, discover, visa

Open hours:

No info

Reviews:

Good, personal service

I`ve had Bennett service my Infiniti several times. Good service as always and he is willing to work with you time and cont of repairs. A better value than local Infiniti dealer.

nangeeful / 3/30/2012

Great Honest shop!

I have had great service here many times. They did a repair for $225 that NTB had quoted me over $400. When I thought my passenger Wiper motor bad burned out, they discovered the nut assembly had come loose on the inside and repaired for labor only. Any other place would have nailed me with a new part and installation labor. Mike and John are great and I have no reservations about driving older cars with them in my ... view morecorner.

plus1golf / 10/4/2011

Take your car elsewhere

Overall I think the technician at this shop is competent, but he did made a mistake while repairing my vehicle; it took four visits to resolve an oil leak problem with my car. The third attempt to fix the leak resulted in an incorrectly installed part, which caused performance and oil consumption issues that did not show up until weeks later. Thinking I had severe engine problems I took it to the dealer`s shop for d... view moreiagnoses where they discovered the incorrectly installed part; by then it already caused over $1400 damage to various components/sensors in my engine. This was clearly documented by the dealership`s technician that Bennett Motor`s mistake was the cause of the problems I was experiencing. When I brought this to Bennett Motor Werk?ˆ™s attention I was given the run around and told that they did nothing wrong, even insinuating that it was my fault for not bringing my car back to them. They refused to accept responsibility for their mistake. More importantly they refused to help me pay for those repairs even though I had documented proof that the work they performed directly caused this damage. After several weeks, they reluctantly refunded $190, which was the price I paid for the replacement of the incorrectly installed part. They refused to reimburse anything more stating that I was required to bring my car back to them for warranty work even though the symptoms I experienced seemed to be totally unrelated to the Oil Leak problem that they fixed weeks earlier. I would not recommend this repair shop. Not because they made a mistake, but because of their refusal to stand behind their work and lack their of concern for the customer. There must be a reason they are not a member of the Better Business Bureau.

tarohde / 2/26/2009